HMRC has announced a major change in how they communicate with taxpayers as part of
their digital by default programme.
As part of their ongoing push to modernise the UK tax system, HMRC will be moving towards digital-first tax communications, reducing their reliance on traditional paper letters. HMRC envisage that 90% of their interactions with taxpayers will be online or digital only by 2029-30.
This change sits alongside wider initiatives such as Making Tax Digital, all aimed at simplifying how tax is reported, managed and paid.
What’s Changing?
From Spring 2026, HMRC will begin issuing most correspondence digitally by default for customers who use HMRC’s online services.
This means:
- Fewer brown envelopes through the letterbox
- Digital notifications instead of postal letters
- Messages available to view securely through your HMRC online account or app
You won’t receive the full letter by email — instead, you’ll be notified when something new is
ready to view.
Why Is HMRC Doing This?
According to HMRC, the move to digital communications will:
- Speed up delivery of important information
- Reduce printing and postage costs
- Keep tax records in one secure digital place
- Support their long-term goal of a more efficient, modern tax system
What About Accessibility?
HMRC has confirmed that paper correspondence is not being removed for everyone.
If you:
- Are unable to use digital services – i.e. “digitally excluded”
- Do not have reliable online access
- Or simply need to continue receiving letters by post
You will be able to opt out of digital communications and continue receiving paper letters.
What Should You Do Now?
There’s no immediate action required — but it’s worth being prepared.
✔ Make sure your contact details with HMRC are up to date
✔ Check your HMRC online account periodically
✔ Be aware that important correspondence may no longer arrive by post
If you’re unsure what applies to you, that’s where we can help.
How Jupps Can Support You
We keep a close eye on changes like this so you don’t have to.
If you’re concerned about:
- Missing HMRC communications
- Managing digital tax records
- Understanding how this fits with Making Tax Digital
Speak to the team at Jupps Accountants — we’re here to help.